August 26th, 2009
A family is taking legal action against First Choice after claiming that poorly maintained facilities at an Egyptian hotel led to food poisoning.
Joanne Ashley and Barry Hookway took their six-year-old daughter Lauren to the Sonesta Beach Hotel in Sharm el Sheikh in June, but fell ill shortly after arriving.
They suffered from severe sickness and diarrhea and claim that this was due to undercooked food and meals being kept lukewarm for too long, as well as insects flying around the kitchen.
Ms Ashley said: "The holiday was completely ruined. In fact, the only time we left our apartment was to return home."
Upon their return to Weston, they decided to take legal action against First Choice after finding that they had had salmonella.
First Choice insists that its hotels are kept to the highest levels of cleanliness and denied that there is a problem with the Sonesta Beach.
British tourists who suffer from an accident, personal injury or food poisoning while on holiday can sue their tour operator for compensation as long as the holiday was a package which included travel and accommodation.
Tags: Accommodation, Apartment, Ashley, British Tourists, Cleanliness, Daughter Lauren, Diarrhea, First Choice, Holiday Food, Hookway, Hotel In Sharm El Sheikh, Hotels, Insects, Joanne, personal injury, Salmonella, Sharm El Sheikh, Sonesta Beach Hotel, Tour Operator, Weston
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November 27th, 2008
A British family are suing their tour operator after they were attacked in their apartment by a man with a machete.
Dane Lee, 44, his wife Benita, 45, and their children Millina and Redmond, aged 11 and 13 respectively, were staying at the Southern Pals Hotel in Barbados in April on a trip organised by Virgin Holidays.
On their first morning, a masked man entered their apartment and tried to attack the family with a machete, the Kent News reports.
Although they managed to fight him off, they claim they were left traumatised by the incident, as well as suffering minor injuries including torn muscles.
"The whole experience was terrifying and we were all very shaken up, especially my wife and daughter. I am extremely concerned that an armed intruder was allowed to wander around the hotel grounds undetected," said Mr Lee.
The family has now taken legal action against Virgin, claiming that the security at the hotel was insufficient.
A spokesperson for the tour operator said the company is liaising with the Lees in order to establish what will happen next.
British tourists who suffer from an accident, personal injury or food poisoning while on holiday can sue their tour operator provided that the holiday was a package which includes travel and accommodation.
Tags: Accommodation, Apartment, Barbados, Benita, British Tourists, Food Poisoning, Hotel Grounds, Intruder, Kent News, Masked Man, Minor Injuries, Muscles, News Reports, Pals Hotel, personal injury, Spokesperson, Tour Operator, Virgin Holidays
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